1) Booking & Quotes
Quotes are valid for 7 days unless otherwise stated. A booking is confirmed once we acknowledge your request and (if applicable) receive the required deposit.
2) Pricing & Payment
Prices are shown before tax. Full payment is due by the event date unless written otherwise. We accept common electronic methods and may require a deposit for larger events.
3) Cancellations & Rescheduling
Notify us as early as possible. Deposits (if any) may be non-refundable within 7 days of the event. We’ll always try to reschedule subject to availability.
4) Equipment Use & Safety
- Adults only may operate machines; keep children clear of hot or moving parts.
- Use grounded outlets; keep equipment dry and on a stable surface.
- Follow all operating instructions provided at delivery.
5) Damage, Loss & Cleaning
Normal cleaning is included. Excess cleaning, damage, or loss caused by misuse may be charged at replacement/repair cost.
6) Allergens & Ingredients
Ingredients can vary by brand/flavour. For guidance, see our Nutritional & Safety page. We can omit butter topping and use coconut-free oil on request.
7) Service Area & Travel
We serve the Greater Toronto Area (Toronto, Halton, Peel, and York). Travel fees may apply outside core zones or for extended durations.
8) Weather & Access
Client provides a weather-appropriate, covered setup area and standard power. Unsafe conditions (water ingress, severe winds, etc.) may require us to pause or halt service.
9) Liability
We are not liable for indirect or consequential losses. Our total liability is limited to the amount paid for the booking, except where not permitted by law.
10) Force Majeure
We aren’t responsible for delays or non-performance due to events beyond our control (e.g., extreme weather, utility outages).
11) Privacy
We only collect information needed to process your booking and communicate about your event. See our privacy notes upon request.
12) Changes to These Terms
We may update these terms occasionally. The version in effect on your booking confirmation date applies to your order.
13) Contact
Questions? Get in touch and we’ll respond quickly.